Jobs

Start your career at Rainbow Medical Supply where Great Customer Care + Motivation = Remarkable Opportunities

View our exciting job opportunities below:

To apply click the “Apply” button for the position your interested in, please attach your:

  • Resume in Word or PDF version
  • Contact Information – full name, phone and email
  • Years of experience

 

Customer Care Supervisor

Looking for a dedicated, detail-oriented individuals to fill open positions for Customer Care Supervisor(s) for our Brooklyn, NY location.

Position Overview:

Serve customers by providing product and service information; resolving product and service problems for a locally owned Durable Medical Equipment Company.

  • Take calls from physician offices and other referral starting points. You will then follow through with patients and insurances to get services approved and properly billed.
  • Follow up calls will be made as well as due diligence call to patients and medical personnel.
  • MUST have DME (Durable Medical Equipment) and/or Prosthetics billing experience to be considered for role.

Our employees are caring, well trained professional individuals that find reward in a job well done. They are team players and willing to go the extra mile for the customers and their coworkers.

In exchange for their hard work and caring, our company offers competitive wages and a superior work environment. We know that if our employees are to care, and respect our clients we must model the same to them.

If this position sounds right for you, we look forward to hearing from you.

Responsibilities Include:

  • Managing a high volume call center
  • Overseeing the intake department
  • Processing and fulfilling orders
  • Accurately file insurance & work denied claims
  • Following up with patients
  • Helping customers and their family members

Requirements include:

  • High School or College Degree
  • Experience in the durable medical equipment field
  • Experience in medical collections or medical billing
  • Excellent communication & Phone Skills
  • Time management & Organized
  • Microsoft Excel skills
  • Medicare/Medicaid knowledge
  • CPT/ICD-9 knowledge

Apply for Customer Care Supervisor


HME/DME Collections and Medical Billing Specialist

Looking for a dedicated, detail-oriented individuals to fill open Customer Service, Collections and Medical Billing Specialist position(s) for our Brooklyn, NY location office specializing in Durable Medical Equipment and Home Medical Equipment.

Position Overview: 

Serve customers by providing product and service information; resolving product and service problems for a locally owned Durable Medical Equipment Company.

  • MUST have DME (Durable Medical Equipment) and/or Prosthetics billing experience to be considered for role.
  • Take calls from physician offices and other referral starting points. You will then follow through with patients and insurances to get services approved and properly billed.
  • Follow up calls will be made as well as due diligence call to patients and medical personnel.

Our employees are caring, well trained professional individuals that find reward in a job well done. They are team players and willing to go the extra mile for the customers and their coworkers.

If this position sounds right for you, we look forward to hearing from you.

Responsibilities Include:

  • Billing/Collections
  • Processing collections and fulfilling orders
  • Accurately file insurance & work denied claims
  • Following up with patients
  • Schedule Deliveries
  • Helping customers and their family members

Requirements include:

  • Self Starter, Ambitious and People Person
  • High School or Higher
  • Experience in the durable medical equipment field
  • Experience in medical collections or medical billing
  • Excellent communication & Phone Skills
  • Time management & Organized
  • Microsoft Office Skills (Word, Excel, Outlook)
  • Medicare/Medicaid knowledge
  • CPT/ICD-9 knowledge

Languages:

  • English
  • Bonus Russian, Spanish

Apply for HME/DME Collections and Medical Billing Specialist


Office Coordinator

Job Description

Office Coordinator is responsible for handling incoming calls and faxes from providers, hospital discharge planners, physicians, and patients. Collects and enters clinical and demographic information to begin the referral process. Gathers information using scripted clinical and non-clinical questions. Also handles inquiry calls and questions from providers.  Works under moderate supervision, with clinical oversight and input.

  • Abides by and demonstrates the company Mission – Vision – Values through both behavior and job performance on a day-to-day basis.
  • Receives/responds to incoming calls from providers, referral sources, and potential patients.  Accurately enters information to begin the referral process.  Accurately records the outcome of calls in the proper screen.
  • Involved in the collection, verification and confirmation of non-clinical information. Gathers structured clinical documentation.  Is able to provide appropriate non-clinical issue resolution and escalation of issues when needed.
  • Consult Applicable Payer Fact Sheets in Registration Process.  Works with the Intake team, other staff and patients to identify potential solutions as problems are identified with payer sources.
  • Communicates customer service issues to supervisor when necessary.
  • Participates in and contributes to utilization management and performance improvement activities.  Is committed to quality and company standards.
  • Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices.  Complies with Utilization Management and URAC standards.
  • Participates in implementing / maintaining operational processes to ensure compliance to Company policies, legal requirements and regulatory mandates.
  • Reviews and adheres to all Company policies and procedures and the Employee Handbook. Participates in special projects and performs other duties as assigned.

Apply for Office Coordinator


DME Supply Coordinator

Job Description:

The DME/Supply Coordinator plays a key role in ensuring that members receive seamless care and services. He or she is responsible for the smooth acquisition and delivery of durable medical equipment (DME) and medical supplies, to include auditing and follow-up to ensure that all ordered DME/Supplies are delivered.

Successful DME/Supply Coordinators are meticulous in the utilization of organization and follow-through skills. Must be able to interface well with professionals within and outside of the organization, as well as with clients and their families. Ability to manage multiple tasks and work consistently in a volume-driven, fast-paced environment is required, along with an ability to meet clearly defined performance criteria.

Required Experience:

  • A high school diploma/GED or higher is required.
  • A minimum of one year of customer service experience and enjoys a telephone-centric office environment.
  • Three (3) years of experience in an office setting required, with previous experience in purchasing, procurement, or supplies preferred.
  • Previous experience in a Medicaid/Medicare environment is preferred
  • Experience in a health care or durable medical equipment (DME) environment preferred.
  • Must be proficient and comfortable in a computer-based environment.
  • Strong communication skills and bilingual English with Spanish/Russian preferred.
  • Must be organized, self-starter, motivated to helping customers.

Apply for DME Supply Coordinator